Right of return

Cancellation policy

Right of cancellation

You have the right to cancel the contract within fourteen days without giving reasons. The revocation period is fourteen days from the day you or a nominated third party, who is not carrier, has / have taken possession of the goods. To exert your right of revocation, you must inform us, Mediatex GmbH, Nuthestrasse 1, 15749 Mittenwalde, Phone +49 33764-25788-0 Fax +49 33764-25788-11, Email [email protected] via clear statement (e.g. with a letter sent by post, fax or email) about your decision, to cancel the contract. You can use the revocation form, which has been added in paper form to the order, but this is not mandatory. Under our webpage http://www.thorsteinar-outlet.de/download/widerrufsformular.pdf you can electronically complete and submit the revocation form. You find the sample revocation form here. In case you exercise this option, we will immediately transmit (e.g. via email) a confirmation of the receipt of such revocation. To keep the revocation period, it is sufficient that you send the notification about using the revocation right before the expiry of the revocation period.

Consequences of cancellation

If you cancel this contract we have to return the goods value, which we have received from you, without delivery costs (except for additional costs, which occur when you chose a different delivery type, than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day we have received the notification about the revocation of this contract. For this refund we use the same payment type which you have used for the initial transaction, unless something different has been expressly agreed with you; in no event fees will be charged to you for this refund. You have to send back or hand over the goods to Mediatex GmbH, Nuthestrasse 1, 15749 Mittenwalde, Phone +49 33764-25788-0 Fax +49 33764-25788-11, immediately and in any case at the latest within fourteen days from the day you have informed us about the revocation of this contract. The period is kept, if you send back the goods before the expiry of the period of fourteen days. You bear the direct costs for the return of the goods.