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Cancellation policy


Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party nominated by you who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must contact us, Mediatex GmbH, Nuthestraße 1, 15749 Mittenwalde, telephone 033764-25788-0, fax 033764-25788-11, e-mail mail@thorsteinar.de, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract.

You can use the cancellation form attached to the order in paper form, but this is not mandatory. is not mandatory. You can also download the sample cancellation form or another clear declaration also on our website Cancellation form.pdf and submit it electronically.

You can also find the sample cancellation form here. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such a cancellation.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we will refund you the value of the goods that we have received from you, delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery other than the cheapest standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. of this contract has been received by us.

For this repayment, we will use the same means of payment that you used for the original transaction transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees will you be charged any fees for this refund.

You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract to Mediatex GmbH, Nuthestraße 1, 15749 Mittenwalde, Germany. or to hand it over. The deadline is met if you dispatch the goods before the period of fourteen days.

You shall bear the direct costs of returning the goods.

ODR regulation

Online dispute resolution in accordance with Art. 14 para. 1 ODR Regulation: The European Commission provides a platform for online dispute resolution (OS). You can find this at http://ec.europa.eu/consumers/odr/.