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GENERAL TERMS AND CONDITIONS


General Terms and Conditions

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party nominated by you who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must contact us, Mediatex GmbH, Nuthestraße 1, 15749 Mittenwalde, telephone 033764-25788-0, fax 033764-25788-11, e-mail mail@thorsteinar.de, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract.

You can use the cancellation form attached to the order in paper form, but this is not mandatory. is not mandatory. You can also download the sample cancellation form or another clear declaration also on our website Cancellation form.pdf and submit it electronically.

You can also find the sample cancellation form here. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such a cancellation.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we will refund you the value of the goods that we have received from you, delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery other than the cheapest standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. of this contract has been received by us.

For this repayment, we will use the same means of payment that you used for the original transaction transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees will you be charged any fees for this refund.

You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract to Mediatex GmbH, Nuthestraße 1, 15749 Mittenwalde, Germany. or to hand it over. The deadline is met if you dispatch the goods before the period of fourteen days.

You shall bear the direct costs of returning the goods.

Methods of payment

  • Payment in advance
  • Payment with Paypal

Dispatch

We dispatch our goods in a neutral parcel with DHL. If the postman does not meet the recipient in person, the parcel can be collected from the relevant post office within five working days. Orders from abroad must always be paid for via PayPal or in advance. The shipping costs to the respective country are to be enquired about separately if they are not stored in the webshop.

If you receive a damaged consignment, this must be reported to Deutsche Post no later than 7 calendar days after receipt. at the latest. To do this, call 0228 28609800 to request a collection, or have the damage report recorded at a branch. The complete consignment with packaging and contents must be presented.

Delivery time

Orders will be dispatched on the same day if possible.
Cash on delivery/credit card: 2-5 working days (after catalogue publication or up to 10 working days during the Christmas season)
Prepayment: 2-5 working days after receipt of payment
We reserve the right to make partial or replacement deliveries. Subsequent deliveries are postage free.

Our prices

All prices include the applicable statutory value added tax.

Shipping costs

For orders from Germany we charge a shipping and packaging fee of 6.90 EUR. Shipping costs abroad are calculated automatically in the webshop.

General terms and conditions

Our terms and conditions are recognised with the order. We reserve the right to make changes of any kind. While stocks last! Errors excepted!
Reduced items or second choice items are excluded from money back.
Place of fulfilment and jurisdiction for registered traders is Mittenwalde.
Thor Steinar is a registered trademark of Mediatex GmbH, represented by the managing director Mr M. Kopelke.